30-Day Return Window

At Southern Tide Golf Carts, we want you to feel confident when purchasing a golf cart, vehicle, accessory, or other product from us. If you are not satisfied with an eligible purchase, please contact us within 30 days of delivery to request a return.

Eligibility for Returns

To qualify for a return, the product must generally meet the following conditions:

• The return request must be submitted within 30 days of delivery.
• The item must be in substantially the same condition as when it was delivered.
• The product must not have been materially damaged, modified, altered, or improperly used.
• All included accessories, keys, manuals, chargers, components, and other supplied items should be returned when applicable.
• Proof of purchase or other reasonable purchase information may be required.

Certain products or transactions may be subject to additional terms disclosed at the time of purchase.

Golf Carts & Vehicles

Because golf carts and other vehicles are high-value products, returns must be approved by Southern Tide Golf Carts before the vehicle is shipped, transported, or delivered back to us.

• Do not arrange a return shipment or transport before receiving return authorization.
• The vehicle should be returned in substantially the same condition in which it was delivered.
• New damage, excessive wear, modifications, or missing components may affect the refund amount.
• Any return transportation or pickup costs will be discussed with the customer before the return is arranged.
• Inspection may be required before a final refund is approved.

Non-Returnable or Non-Refundable Situations

Returns may be declined or a refund may be reduced when applicable if an item:

• Is returned after the 30-day return period.
• Has been significantly damaged after delivery.
• Has been modified, customized, altered, or improperly used.
• Has missing accessories, components, keys, documentation, or other supplied items.
• Shows damage resulting from an accident, misuse, neglect, unauthorized repair, or improper maintenance.

Custom, special-order, installed, or otherwise non-standard products may have separate return conditions when disclosed before purchase.

How to Request a Return

To start a return request, contact Southern Tide Golf Carts with your order or purchase information and explain the reason for the requested return.

1. Contact us within 30 days of delivery.
2. Provide your name, order or purchase information, and the product involved.
3. Describe the reason for the return.
4. Provide photographs or other information if requested for evaluation.
5. Wait for return instructions and authorization before sending or transporting the product back.

Refunds

Once an approved return is received and inspected, Southern Tide Golf Carts will determine whether the purchase qualifies for a refund.

Approved refunds will generally be issued to the original payment method. The amount refunded may be adjusted for applicable return transportation costs, damage, missing components, or other disclosed charges where permitted.

Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or materially different from what you purchased, please contact us as soon as possible after delivery. We may request photographs, delivery documentation, or other information so that we can evaluate the issue and determine the appropriate resolution.

Return Shipping & Transportation

Return shipping or vehicle transportation arrangements depend on the type and size of the product. Customers should not send a golf cart, vehicle, or large item back without first receiving instructions from Southern Tide Golf Carts.

Unless otherwise agreed in writing, costs associated with a customer-requested return may be the customer’s responsibility.

Exchanges

Exchanges may be considered on a case-by-case basis and are subject to product availability, condition, and applicable return requirements. An exchange is not guaranteed simply because a return request is submitted.

Contact Us

If you have questions about a return, refund, or product purchase, please contact Southern Tide Golf Carts before arranging a return.

Policy Updates

Southern Tide Golf Carts may update this Refund & Returns Policy when necessary to reflect changes to our products, services, business practices, or applicable requirements. The current version published on this website will apply to purchases subject to the policy.

Last updated: August 21, 2026