1. Warranty Overview

Southern Tide Golf Carts is committed to providing customers with quality golf carts, vehicles, parts, accessories, and related products. Warranty coverage varies depending on the product, manufacturer, model, condition, and terms applicable to the purchase.

2. New Golf Cart & Vehicle Warranty

New golf carts and vehicles may include a manufacturer’s warranty or other warranty coverage depending on the make and model purchased.

Where manufacturer warranty coverage applies, warranty claims may be subject to the manufacturer’s eligibility requirements, exclusions, procedures, and authorized service requirements.

Customers should review the warranty documentation provided with their specific vehicle for the applicable coverage period and covered components.

3. Used & Pre-Owned Golf Carts

Used, pre-owned, refurbished, or previously owned golf carts may have different warranty coverage from new vehicles.

Unless a specific warranty is expressly provided in writing with the purchase, used or pre-owned vehicles are sold with the warranty terms specifically stated in the applicable sales documentation.

4. What May Be Covered

Depending on the applicable warranty, covered defects may include qualifying defects in materials or workmanship in specified components.

Coverage can vary substantially by product. Examples of components that may be subject to a specific warranty include:

• Electric drive systems or motors.
• Controllers and electrical components.
• Batteries, where specifically covered.
• Chargers and charging equipment, where applicable.
• Vehicle frame or structural components, where covered.
• Factory-installed components covered by the applicable manufacturer warranty.

The list above is illustrative only and does not guarantee coverage for any particular component.

5. What Is Generally Not Covered

Warranty coverage generally does not extend to damage or failures caused by circumstances outside normal intended use, including:

• Normal wear and tear.
• Accidents, collisions, or impact damage.
• Misuse, abuse, neglect, or improper operation.
• Improper maintenance or failure to follow manufacturer maintenance instructions.
• Unauthorized modifications, alterations, or repairs.
• Installation of incompatible aftermarket parts or accessories.
• Damage caused by environmental conditions, water, flooding, fire, or other external events.
• Cosmetic wear, scratches, dents, fading, or deterioration that does not constitute a qualifying manufacturing defect.
• Consumable or maintenance items unless expressly covered.

6. Batteries and Charging Components

Batteries, chargers, cables, and related electrical components may have separate warranty terms depending on the manufacturer and product.

Battery performance can be affected by charging practices, storage conditions, temperature, maintenance, age, usage, and other factors. A decrease in battery capacity resulting from normal use or aging may not constitute a warranty defect.

7. Aftermarket Parts & Modifications

The installation of aftermarket accessories, replacement components, performance modifications, lifted suspension systems, lighting, audio equipment, wheels, tires, controllers, motors, or other modifications may affect warranty coverage.

Customers should confirm compatibility and warranty implications before modifying a vehicle or installing non-original components.

8. How to Make a Warranty Claim

Customers who believe their product has a qualifying warranty issue should contact Southern Tide Golf Carts as soon as reasonably possible.

1. Contact us and provide your name and purchase information.
2. Provide the vehicle or product model and identification information when applicable.
3. Describe the issue and when it first occurred.
4. Provide photographs, videos, service records, or other information if requested.
5. Allow Southern Tide Golf Carts or the applicable manufacturer to evaluate the warranty claim.
6. Follow any approved inspection, service, repair, replacement, or return instructions.

9. Warranty Inspection

A warranty claim may require inspection or diagnosis before a repair, replacement, or other remedy is approved.

Southern Tide Golf Carts may require the product or vehicle to be made available for inspection by us, the manufacturer, or an authorized service provider.

10. Warranty Remedies

If a valid warranty claim is approved, the available remedy will depend on the applicable warranty terms and may include repair, replacement of a qualifying component, or another remedy provided under the applicable warranty.

Warranty approval does not automatically entitle a customer to a full purchase-price refund. Refunds and returns are governed separately by our Refund & Returns Policy.

11. Warranty Service & Transportation

Depending on the nature of the warranty claim, the customer may be responsible for transporting or making the vehicle or product available for inspection or service unless the applicable warranty specifically provides otherwise.

Customers should contact Southern Tide Golf Carts before arranging transportation for a warranty claim so that the appropriate procedure can be determined.

12. Third-Party Manufacturer Warranties

Some products are covered directly by the original manufacturer. In such cases, warranty claims may need to be submitted to the manufacturer or an authorized service center.

Manufacturer warranty terms, limitations, exclusions, and claim procedures are controlled by the applicable manufacturer and may change independently of this website.

13. No Unauthorized Warranty Repairs

Customers should contact Southern Tide Golf Carts or the applicable manufacturer before authorizing substantial warranty-related repairs through an independent service provider.

Unauthorized repairs or modifications may affect the availability of warranty coverage where permitted by the applicable warranty terms.

14. Contact Us About Warranty Service

For warranty questions, service requests, or to determine the warranty applicable to your purchase, please contact Southern Tide Golf Carts.

15. Policy Updates

Southern Tide Golf Carts may update this Warranty Policy from time to time to reflect changes to our products, services, manufacturer requirements, or applicable law.

Last Updated: August 21, 2026